How do I switch to EUGRO Mobile?
- Do not cancel your current service!
- Call EUGRO Mobile at 1-877-736-0513 to determine if your number is eligible for switching.
- EUGRO Mobile will need to know information about your existing account, so please have a current bill from your existing carrier ready. You will need to tell us:
- Your phone number
- Account Number and Social Security Number or Tax ID
- Exact billing name and address on your bill
- Account password (if applicable)
- Purchase a EUGRO Mobile Phone and Rate Plan Card, if applicable. If you want to switch your number to EUGRO Mobile, you may need to switch phones.
- EUGRO Mobile will take care of the transfer process. If the transfer cannot be completed in the anticipated time, EUGRO Mobile will contact you to provide an update.
What to expect
Since number portability requires simultaneous efforts of multiple companies, it may take time for you phone number to become active.
Activation times will vary, depending on the type of number portability. For instance, a wireless to wireless transfer may take only 2.5 hours and a landline to wireless transfer may take up to four days. However, both may take longer due to circumstances beyond EUGRO Mobile's control.
A final word on switching
If you have a contract with your exiting carrier, you may be charged an early termination fee. Do not cancel your current service with your existing carrier. If you cancel the service, you may end up losing your number. EUGRO Mobile will contact your old carrier to complete the switch, at which time your account will be cancelled by your old provider. EUGRO Mobile's goal is to complete a customer's wireless transfer within a matter of hours. For customers who transfer their home or business landline to an EUGRO Mobile phone, the process may take a few days.